Who is this book for? This book is for everyone who is responsible for ensuring that a new IT system is ‘fit for purpose’ and it explains what is meant by ‘fit for purpose’ in everyday language. The intended audience includes those who do not have an IT background. The IT professional must take the Customer’s point of view into account. This book is particularly relevant if you: *Are a non-IT middle manager in a larger organisation or a senior one in a smaller organisation with a vested interest in a new IT system *Are the manager of, or a manager within, the part of the organisation which is going to use a new system *Will be responsible for delivering or accepting a new system. We, in the IT industry, do well to remember who we are developing a system for and should make every effort to take the Customer’s needs into account.
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