The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems.
The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.
Explore The Science of Service Systems by Haluk Demirkan, James C. Spohrer & Vikas Krishna on eBooksStore by Arnlweb. Discover book details, reader ratings, reviews, release information, genres, and related digital books available through the iTunes Store.
This book is part of our growing collection of bestselling eBooks, popular digital reading materials, and trending author releases. Readers can explore similar books, discover new authors, and browse related genres including fiction, romance, mystery, fantasy, business, self-help, educational books, and more.
Our platform helps readers discover highly rated digital books optimized for smartphones, tablets, laptops, and desktop devices. Browse fast-loading book pages, reader reviews, and popular recommendations from bestselling authors worldwide.